At TechGalaxyStore.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a straightforward return policy.

## Return Window

– You have 30 days from the date of delivery to return an item.
– For holiday purchases made between November 1 and December 31, the return window is extended until January 31 of the following year.

## Eligibility

– Items must be in new, unused condition with all original packaging and accessories.
– Software, downloadable products, and opened media (CDs, DVDs, etc.) are not eligible for return unless defective.
– Custom-configured products may be subject to a restocking fee.

## How to Return

1. Log into your TechGalaxyStore.com account and navigate to your order history.
2. Select the item(s) you wish to return and follow the prompts to generate a return label.
3. Pack the item securely in its original packaging if possible.
4. Attach the provided return label to your package.
5. Drop off the package at any authorized shipping location.

## Refunds

– Refunds will be issued to the original payment method within 5-10 business days after we receive and process your return.
– Original shipping charges are non-refundable unless the return is due to our error or a defective product.

## Exchanges

– If you need a different size or color, please return the original item and place a new order.
– For defective products, contact our customer service for immediate assistance.

## Exceptions

– Some items, such as gift cards and certain personal care products, are not returnable.
– Special orders or bulk purchases may have different return terms.

For any questions or concerns about our return policy, please contact our customer service team at support@techgalaxystore.com or call 1-800-TECH-GALAXY.

We reserve the right modify this policy at any time. Any changes will be reflected on this page.